Bank/Wire transfer FAQs

1. After creating your campaign, go to the Billing section. If you already created the campaign, you can click on Pay Now on the Dashboard or Campaign Preview page.
2. Choose Bank/Wire transfer as your payment method and click on Continue. Please note that the processing time and fee differs for International transfers and transfers made within Singapore.
3. Generate an invoice for the campaign. The invoice will include beneficiary details and a due date. This document can also be used for record-keeping or accounting.
4. Before generating your invoice, keep these points in mind:
   1. Once the invoice is generated, the payment method cannot be changed for the campaign.
   2. The final campaign start and/or end dates depend on the below conditions:
      1. Invoice must be paid before the due date
      2. Proof of payment must be uploaded for the campaign within the due date
      3. Your payment must be received in our account before the start date of the campaign
   3. If any of these conditions aren’t met, we reserve the right to adjust your campaign’s start and/or end dates accordingly. For more information, you can refer to our Terms and Conditions.
5. After reviewing these points, check the box to agree to the terms and conditions, then proceed to generate your invoice.
6. Now go to your bank app/website and pay for your campaign using the beneficiary details provided in the invoice before the due date.
7. After making the payment, return to the AtisfyReach website and go to Dashboard, Campaign, or Billing and click Confirm Payment.
8. Provide the payment reference number or upload a screenshot of the receipt to confirm the payment.
9. Our team will notify you via email once payment has been received in our bank account.

Once the invoice is generated, the payment method for that campaign cannot be changed. Select the correct payment method before generating the invoice.

You can make your payment in either USD or SGD, with a minimum budget of 1,000 USD or 1,000 SGD.

Select your preferred payment currency under the 'Promo Group' section when creating your campaign. You cannot change the currency once the invoice is generated.

Your campaign start or end dates may have been revised because one or more conditions were not met

To keep your campaign dates as planned, please make sure

1. Payment is completed within the invoice’s due date
2. Proof of payment is uploaded to AtisfyReach within the due date
3. Payment is received in our bank account before the campaign start date.

Bank/Wire transactions made within Singapore typically take 1 business day to process, while international transactions can take up to 5-7 business days but may take longer depending on the recipient's bank policies.

1. After making the payment on your bank app/website, return to the AtisfyReach website and go to Dashboard, Campaign, or Billing and click Confirm Payment
2. Provide the payment reference number or upload a screenshot of the receipt to confirm the payment.

If you fail to confirm your payment on time, AtisfyReach reserves the right to change the campaign start and/or end dates of your campaign. The dates will be revised to make sure that your campaign gets better results.

If you’ve already made the payment, ignore the reminder email. However, please ensure that you've confirmed your payment on the AtisfyReach platform. If the issue still persists, please reach out to our support team.