Search our knowledge base for answers to common questions
Suggestions:
Getting StartedProduct updatesInfluencer marketingPaymentsPrivacy and terms
Bank or wire transfer FAQs
How do I initiate the bank or wire transfer
After creating your campaign, you'll be taken to the Payments section. If you've already created the campaign, you can click Pay Now on the Dashboard or Campaigns list page.
Choose Bank or wire transfer as your payment method and click Continue. Note that processing time and fees differ for international transfers and transfers made within Singapore.
Before generating your invoice, keep these points in mind:
Once the invoice is generated, the payment method cannot be changed for the campaign.
The final campaign dates depend on the following:
The invoice must be paid by the due date.
Proof of payment must be uploaded by the due date.
Payment must be received in our account before the campaign start date.
Campaign dates may be revised if any of the above conditions aren't met. For more information, refer to our Terms of Service.
After reviewing these points, check the box to agree to the terms of service, then generate your invoice. The invoice will include beneficiary details and a due date.
Go to your bank app or website and pay for your campaign using the beneficiary details provided on the platform or invoice, before the due date.
After making the payment, return to the AtisfyReach platform. Find your campaign on the Campaigns list page and click View. This takes you to the Campaign overview tab, where you can click Confirm Payment.
After clicking Confirm Payment, provide the payment reference number or upload a screenshot of the receipt to confirm your payment.
You'll be notified by email once payment has been received in our bank account.
Can I change the payment method
Once the invoice is generated, the payment method for that campaign cannot be changed. Select the correct payment method before generating the invoice.
What currencies can I use to make the payment
You can make your payment in either U.S. dollars (USD), Australian dollars (AUD) or Singapore dollars (SGD).
Select your preferred payment currency under the ‘Campaign requirements' section when creating your campaign. You cannot change the currency once the invoice is generated.
Why were my campaign start and/or end dates changed?
Your campaign start or end dates may have been revised because one or more conditions were not met.
To keep your campaign dates as planned, please make sure:
Payment is completed within the invoice’s due date.
Proof of payment is uploaded to AtisfyReach within the due date.
Payment is received in our bank account before the campaign start date.
How long does it take to process the payment?
Bank or wire transactions made within Singapore typically take 1 business day to process, while international transactions can take up to 5-7 business days but may take longer depending on the recipient's bank policies.